Medical Objects Customer Support Minimize

Customer care is extremely important to us here at Medical Objects. We pride ourselves in ensuring that we provide a quality product in the Medical-Objectstm suite of tools, but also in the support of our customers.

From signup, installation to helping you with your practice, the team at Medical-Objects can ensure that you have any issues resolved quickly. There are several ways to handle support requests through Medical Objects. You can:

Email support questions directly to: helpdesk@medical-objects.com.au
Phone us at (07) 5456 6000 or
Fax us at (07) 3221 0220

Help Desk  hours are 9.00am to 5.00pm Mon to Fri Queensland time.

  
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Online Knowledge Base Minimize

Our knowledge base contains many useful documents that can assist you with helpful hints and support tips for using Medical-Objects. Click here to visit our online knowledge base

  
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Support Costs Minimize

Medical-Objects can be installed by most computer users and documented and video help is available online for those who need it. If there are still issues with your installation or you have customer support issues, nominal support costs may apply.

Many of the product lines from Medical-Objects are provided free of charge in order to assist in the delivery of medical messaging. Many of the products such as Medical-Objects Specialists Edition include installation support as part of the package. For products that are delivered at no cost, we charge a modest service fee in order to cover the cost of our staff.

Service Unit Cost Description

Remote Installation

$110

Installation of any of the client solutions. This only applied to Medical-Objects™ GP edition. All other versions include installation

On Site Installation

$165 + $165/hour for time incurred. Minimum cost $165

Installation of any of the client software packages on site where assistance is required or where access may be limited to a firewall.

Additional Remote Installations/reconfigurations

$110

Reinstallation on the same machine or where the software needs to be installed on multiple computers for the same provider. (e.g. A desktop and laptop installation). Additionally if the customer changes practice management systems and requires another integration to be perform this cost is applied.This service also applies any GP Edition that in not covered under a current Medical-Objects support contract. Practix contact setups are included in reconfigurations.

On site practice staff training

$800 per half day course + travel expenses

Primarily used for the specialists practices, this training take your practice staff through the system so that it can be used and managed in day to day operations.

 

  
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Contact Details Minimize

email info@medicalobjects.com.au

telephone +61 (0) 7 5456 6000
facsimile +61 (0) 7 3221 0220

Street Address

Suite 11/72 Wises Road
Maroochydore Q 4556
Australia

Postal Address
PO BOX 5048
Maroochydore B.C. Q 4558
Australia

Medical-Objects Pty Ltd
ACN 100 735 037
ABN 18 100 735 037

  
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