Medical-Objects Customer Support

Saturday, July 04, 2009

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Medical Objects Customer Support

Customer care is extremely important to us here at Medical Objects. We pride ourselves in ensuring that we provide a quality product in the Medical-Objects^tm suite of tools, but also in the support of our customers.

From signup, installation to helping you with your practice, the team at Medical-Objects can ensure that you have any issues resolved quickly. There are several ways to handle support requests through Medical Objects. You can:

Email support questions directly to: helpdesk@medical-objects.com.au,
Phone us at (07) 5456 6000 or
Fax us at (07) 3221 0220

Help Desk hours are 9.00am to 5.00pm Mon to Fri Queensland time.

Online Knowledge Base

Our knowledge base contains many useful documents that can assist you with helpful hints and support tips for using Medical-Objects. Click here to visit our online knowledge base

Support Costs

Medical-Objects can be installed by most computer users and documented and video help is available online for those who need it. If there are still issues with your installation or you have customer support issues, nominal support costs may apply.

Many of the product lines from Medical-Objects are provided free of charge in order to assist in the delivery of medical messaging. Many of the products such as Medical-Objects Specialists Edition include installation support as part of the package. For products that are delivered at no cost, we charge a modest service fee in order to cover the cost of our staff.

The fees are as of 30th January 2006 are:

Service	Unit Cost	Description
Remote Installation (client software)	$100	Installation of any of the client solutions. This only applied to Medical-Objects™ GP edition. All other versions include installation
On Site Installation (client software – GP Edition)	$100 + $100/hour for time incurred. Minimum cost $100	Installation of any of the client software packages on site where assistance is required or where access may be limited to a firewall. This only applied to Medical-Objects™ GP edition
On Site Installation (client software – non GP Edition)	$100/hour for time incurred	Installation of any of the client software packages on site where assistance is required or where access may be limited to a firewall.
Additional Remote Installations	$50	Reinstallation on the same machine or where the software needs to be installed on multiple computers for the same provider. (e.g. A desktop and laptop installation)
GP Training	$400 per half day/per attendee	Training course to understand how to use Medical-Objects client software. Training at this course is targeted to General Practitioners.
Specialists Training	$400 per half day/per attendee	Training course to understand how to use Medical-Objects. Training at this course is targeted to General Practitioners.

Contact Details

email info@medicalobjects.com.au

telephone +61 (0) 7 5456 6000
facsimile +61 (0) 7 3221 0220

Street Address
102 Wises Road

Maroochydore Q 4556
Australia

Postal Address
PO BOX 5048
Maroochydore B.C. Q 4558
Australia

Medical-Objects Pty Ltd
ACN 100 735 037
ABN 18 100 735 037

Useful Support Links

Certified Installer Program

Email Customer Support

Installation and User Guides

Software Troubleshooting F.A.Q.s

Online Demo

For a live web demo of our product, please call us at (07) 5456 6000 or email info@medical-objects.com.au and one of our friendly staff will arrange to give you a personalised tour.