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| Medical-Objects Solution FAQ
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Q. What are the legal issues with electronic messaging?
A: To send patient data over the internet it is a requirement that
the data be encrypted so only the recipient can read the document.
Security and Privacy were concerns at the top of our list in the design
of this software. Medical-Objects' Electronic Referrals are compliant with
the Electronic Transactions Act, cth (1999) and associated
Medical Technical Requirements for the Electronic Transactions Act as
long as you are using a PKI key issued by Medicare Australia.
Medical-Objects transmits data using Public Key Encryption technology and
every individual report can only be viewed by those who have
specifically been granted access.
We use PGP or PKI encryption - you know exactly who you are talking to and they know who you are.
Q. Are there contracts to lock me in?
A: Once medical-Objects is running at your practice you are under no obligation to keep using it.
If you find it doesn't suit your needs it can simply be removed from your computer at any time.
For Specialists, once you have installed and an evaluation period is
finished, a once a year subscription fee ensures that you receive the
necessary software, support and quality service you would expect.
Q: Will it interfere with my other software?
A: Experience to date has shown that running Medical-Objects has no effect on the day to day running of your computer or server.
Q: How do I know if I'm choosing the right messaging system?
A: Medical-Objects is a research and development company, ensuring
that you use the latest technology available. We pride ourselves on
developing quality innovative products in the messaging space that are
designed for the clinicians that use it , with the result being
software that is easier to use and puts you in control.
The Medical-Objects software suit is designed to support your needs
both now and for the future. The software integrates with all the major
practice systems and our Australian based support lines are ready to
help you during normal business hours.
Q: Is the set up process 'long winded'?
A: It's a matter of faxing us back a completed form - found on our
website. We'll then call you and install Medical-Objects over the phone
/ remotely, usually within 15mins. Your computers don't need to be
switched off and you can get back to work even while we are installing
the software.
What makes Medical-Objects so unique?
What makes
Medical-Objects so unique is how it improves the efficiency of
provider's practices by improving communication channels, reducing your
costs or both. We hear stories from
our customers on how they save significant amounts of money on postage
costs or find that they do not have to call pathology providers to
chase up results after a patient is there for an appointment. All of
this combines gives you more time and
more money, a result we are rather pleased with. Here at
Medical-Objects, we work hard to give you a high quality application
that is both intuitive and fits the needs of what you do everyday, and
that
means a more pleasant user experience.
How does it work with my other systems that I run in my clinic?
Most
clinics that we see run a variety of systems and we try to work with
the most popular systems to ensure that you receive your messages.
Currently we support Best Practice, Medical Director, Genie on the PC
and Mac, as well as several others. Our flexible architecture means
that if the system you have is not listed above, then contact our team
and we'll see what we can do to support it.
Most
HL7 compliant software can be used with Medical-Objects. At several
public presentations, Medical-Objects has been demonstrated effectively
on how well it integrates with other medical systems.
What does Medical-Objects cost?
There are several different versions of Medical-Objects, with the entry level version available free.
Where does Medical-Objects fit into my practice?
Put simply , Medical-Objects will replace stamps & envelopes,
scanning, filing and faxing of GP referrals / Specialist
letters. The software sends your document from your currently used
clinical software, electronically to the addressee.
It speeds up communication and saves you time and money.
Who has access to my documents?
Security and Privacy were concerns at the top of our list in the design of this software.
All data is transmitted using Public Key Encryption technology and
every individual report can only be viewed by those who have
specifically been granted access.
We use PGP or PKI encryption - you know exactly who you are talking to and they know who you are.
What level of computer knowledge do I need to use Medical-Objects?
Medical-Objects Download Client is fully automated, requiring no intervention.
To use Medical-Objects Referral Client; if you are typing your own
referrals already , sending the document takes 3 more steps and it will
be delivered in real-time.
What support is available to me?
Support details for Medical-Objects customers can be found by selecting the 'Customer Support' link on the menu to the left.
Can Medical-Objects support PDF files and images?
Yes can transport both images and PDF files.
Is there a limit to the amount of data on the clipboard when sending using the 'Referral Writing' Client?
There is no limitation on the size of clipboard.
A patient name needs to be captured in the result.
If the "big M" doesn't pop up when coping it to the
clipboard, then that would be because the phrase "RE:" is needed for the
program to detect whether it should pop up . Sometimes documents such as pathology result text
doesn't contain that phrase. If it doesn't contain the phrase then after
copying to the clipboard the 'little M' near the clock "tray icon" (bottom
right), can be right clicked, and choose "Capture from Clipboard".
Both Surname, First name, and DOB, must be completed, before the Send button
can be pressed.
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What is a PKI Token?
A PKI token is an individual Public Key Infrastructure (PKI) Token.
Who is responsible for PKI?
The token is issued by Medicare Australia.
What does it do?
A PKI provides authentication for online transactions. In other
words it is your electronic signature. Once you have installed the PKI
token, documents will now be electronically signed each time you send
one through Medical-Objects.
How do I get one?
You can apply online at http://www.medicareaustralia.gov.au/provider/business/online/register/apply.shtml
What is the application process?
The application process will take 10 minutes of your time and you
will need 100 points of identification. A passport/birth certificate
and provider number will do. Then just follow the prompts, filling out
your details as you go.
What happens next?
Once you receive your token from Mediare Australia, simply call them to receive
your password. It then must be changed. Or if you have the Medical Objects Referal Client "Trinity"
already installed you can do this by clicking on the icon at the bottom
right of page and move to 'Admin' in the dropdown box.
Install the Driver either by using the CD sent to you or from the Medical-Objects web site.
The PKI system will then be ready to use.
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